These days employees often find themselves stuck behind a computer somewhere in a vast labyrinth of cubicles. It is easy for them to grow dejected or run down with the monotony of such a routine. Thus the office manager often has the seemingly difficult task of “rallying the troops” and boosting office morale. The best method is a two-pronged approach that combines both tangible and intangible incentives.
Money Talks…
When managers are in earshot, most employees will say that bonuses are their preferred rewards. Although bonuses certainly have their place, they are perhaps the most expensive incentive to offer. Furthermore, bonuses are not often offered immediately following the praiseworthy performance. Instead, try recognizing achievement all the time, as it occurs.
- Send a letter to the employee, offering thanks for a job well done. Be sure to include a copy of the letter in the employee’s personnel file. The employee will appreciate the additional written record of his or her outstanding performance.
- Recognize employees publicly—and regularly—at staff meetings. Not only will the individual employees be elated, but also you will begin creating a culture where contributions are valued and acknowledged.
- Create a newsletter that goes out to both employees and clients. Include summaries of employees’ recent accomplishments and activities. Co-workers will get to know each other, and clients will feel more confident in choosing a company so full of competent employees
…But So Do Actions
Employees need to feel like valued members of a productive, directed community. Creating that community begins with taking a genuine interest in your employees’ lives, both inside and outside the office. This does not mean that managers need to know every detail of their staff’s personal lives, but it does mean showing basic, genuine interest toward employees.
- Show interest in their work. Find time to ask each employee how the day is going and whether there is anything the employee needs to make his or her job easier. Address their concerns and needs promptly.
- Anticipate employees’ job-related needs. For instance, if an employee will be spending long hours in front of a computer, assume that he or she would need—and appreciate—ergonomic items like a wrist rest and an adjustable chair.
- Help employees pursue additional education or training. This could be as simple as keeping relevant trade journals in the break room. In addition to keeping your employees sharp and up-to-date, encouraging continued education also shows employees that you value their skills and want to foster their growth.
- Acknowledge meaningful events in their lives. Again, this does not require joining in the water cooler gossip. However, employees do appreciate having weddings, birthdays, and births recognized. Verbal recognition or a card is all that is necessary. Some departments or companies do one “birthday lunch” per month, rather than acknowledging individual birthdays, a sensible alternative if there are numerous employees.
The most important thing to remember is not to underestimate the power of sincere spoken words. A genuine “thank you” can be just as powerful as a certificate or plaque. Employees’ morale will improve when they feel respected as valuable members of the office team.